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Privacy Policy

PRIVACY POLICY

PERSONAL INFORMATION COLLECTION STATEMENT

Escapade believes in keeping your information confidential. With this in mind, we have adopted this Online Privacy Statement. By using this Website, you agree to the collection, use and disclosure of your personal information as described in this Statement. If you do not, please do not use the Website.

No personal data is required from you to access this Website. We ask you for information which personally identifies you when you ask to be kept informed about our products and special offers in our stores. We use the personal data you provide to us for those purposes.

Information we collect about you will only be disclosed by us to fulfill shipping, handling and delivery of the product to you.

You have the right to request access to and correction of information about you held by us. If you wish to access or correct your personal data held by us, please e-mail escapade.online@escapade.com.hk

We only collect personal information from you when you provide it to us, such as when you:

(1) Register; (2) place an order; (3) complete a survey; (4) participate in one of our promotions; (5) sign up for VIP, or (6) contact us.

The personal information we collect from you may include your name, age, mailing address, daytime telephone number, cell phone number, and e-mail address, and password and payment information. We may also combine the information you provide to us with information we receive from third parties, such as address update services.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.

We use the personal information we collect from you for the following purposes:

  • To provide you with a quick and simple checkout experience
  • To process your orders, to contact you concerning the status of an order, to answer any of your questions, or to otherwise contact you when necessary
  • To contact you about upcoming Escapade sales, promotions, and product information
  • To allow you to participate in contests and other promotions
  • To help us learn more about our site visitors and customers and to improve their shopping experience and our business
  • To address problems with the Website, our business or our products and services and to protect the security of the Website and our business


SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at escapade.online@escapade.com.hk
 

SECTION 3 - DISCLOSURE
we may share your personal data with our service providers in order to fulfill shipping, handling and delivery purposes. We may also disclose your personal data if required to do so by law. Otherwise, we will not share your personal data with anyone else unless we have asked you for your consent and you have given us the consent. We will always ensure that you will have the option of giving or not giving your consent for this purpose

SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify's Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Links
when you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES
Here is a list of cookies that we use. We've listed them here so that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc.)
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider's internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. Cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or shop_contact_province_state of residence, or that you are the age of majority in your state or shop_contact_province_state of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION
You have the right to request access to your personal data held by us and to request correction of any of that personal data. All requests or other inquiries should be made in writing to us either through the Contact Us facility or by e-mail, fax or post, marked for the attention of the Personal Data Officer, to:


Escapade Online

1/F., Yee Hing Building

19 Leighton Road, Causeway Bay
Hong Kong

Fax: +852 2891 1857

escapade.online@escapade.com.hk