Your cart
Close Alternative Icon
Close Icon

Returns and Exchanges

Return & Exchange Policy

Please take note of the following Terms & Conditions to facilitate a return or exchange.

No Refunds once the order is placed.

Our Return/Exchange policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer return or exchange.  On Sale/Discounted item(s) are not eligible for return or exchange.     

To complete your return or exchange, we require a receipt or proof of purchase. Please keep all the original packaging (tags, box etc.) to facilitate exchanges. If item for exchange is unavailable a credit note will be issued.                                                                                           

Customers may have one time exchange for the purchased item(s) for a different size, color of the same or different item (s), a store credit equal to value of the item(s),  will be issued for returned items, if the requirements set out below are met, which then can be used by the customer to purchase another item.                                                           

We require items to be returned in their original packaging and in their original condition accompanied by sales invoice within 14 days from date of purchase / delivery.

We regret it but used items cannot be returned for exchange or credit unless due to manufacturer defect. We will accept returns for any item that is defective due to manufacturing defect. We will handle the return to the manufacturer for you, and happily provide a replacement, if manufacturer agrees to do so. The replacement could be the closest approximation if the original is no longer available or a store credit will be issued, which will be determined at our discretion.

Any electronic products including watches that have been opened and/or used cannot be returned unless the item was received / sold defective.

Nutritional products & food products cannot be returned or exchanged.

Underwear and swimwear cannot be returned or exchanged due to hygiene reasons.

In case of dispute, the decision of Escapade Sports will final.                                                                                                         

Return Procedures

To return item(s), please follow these steps:

Return by Post

Place in a large envelop or box up the item(s) you're returning/exchanging, and use the original invoice to explain in detail the reason for the return or exchange.
Please send the item(s) to the following address, for the attention of Customer Service.

Escapade Online

1/F, Yee Hing Building

19 Leighton Road, Causeway Bay

Hong Kong

Tel: +852 2891 1855

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Return in Escapade Stores

Bring the item(s) you're returning / exchanging to any of our physical store in their original packaging and in their original condition accompanied by sales invoice within 14 days from date of delivery to return/exchange. 

Escapade Causeway Bay

1/F, Yee Hing Building, 19 Leighton Road | T: 2891 1855

Mon - Sun 10:00 am - 8:00 pm

Escapade Central

Unit D, 5/F, On Hing Building, 1 On Hing Terrace | T: 2851 0769

Mon - Sun 10:00 am - 7:00 pm

Escapade Repulse Bay

Shop 110, Level 1, The Pulse, 28 Beach Road | T: 2395 2778

Mon - Sun 10:00 am - 7:00 pm

 

Please contact us if you wish to return or exchange an item and need any assistance.